Gateway M40 is committed to providing a high quality, accessible and responsive service to individuals within the community. In all its dealings with and services to local communities and groups, Gateway wishes to provide a caring and effective service and to that end, we are committed to listening to the people that we serve.
However, if you're not satisfied by the service delivered by Gateway M40 please let us know. You can make a complaint by either
We aim to acknowledge all complaints in writing within 5 working days. We also aim to provide a formal response to your complaint within 8 weeks. If we can't, you have the right to refer your complaint to the Financial Ombudsman Service. There are several ways to contact the Financial Ombudsman Service.
Gateway M40is an independent debt and money advice charity based in Collyhurst, Manchester. Our service is completely free, and we offer debt advice, education, practical assistance, and ongoing support to anyone who needs it, regardless of background or circumstances.
Speak to usWe provide, free confidential and expert debt advice and money guidance.
Our experts recommend the best solution or service for your individual circumstances.
We support you while you deal with our money worries, for as long as you need our help.
We also campaign on your behalf to reduce the risk of problem debt and the harm it causes.
Let our clients explain how our team provided the services to suit their individual needs and resolve their debt.
I want to say a massive thank you for all your help and support throughout my illnesses. I'm unable to leave the house and I don't know what I would have done if you hadn't been there. Your service is vital for people like me, I don't understand the internet and I've been really worried about debt and money. Thank you for helping me.
I was in terrible debt with a loan, credit card and I owed other companies. I initially approached Gateway to find a way to pay them all but I ended up having them all cleared. The Gateway team are highly knowledgeable, friendly and professional. If they hadn't have helped me I would still be hiding fro my debt and worrying about when the creditors would find me. I can't thank them enough.
I cannot thank you enough for all your kindness and patience over the last two years fighting to get my money sorted and getting my repairs done so i could have a shower. I wanted to give up but you kept me going I will always be grateful you were the only one that really listened.
The best day of our lives - meeting the Gateway Team. We were at the end of our tether, up to our necks in debt and didn't know where to turn when a friend recommended Gateway. They were our saviours. Thanks to them we have sorted out our debts, we can sleep at night and we have food in the cupboard, thank you so much.
Gateway did a benefit check - identified Universal credit never transferred my disability element from my ESA. After Gateway represented me my monthly award increased to by £128.25 and it was backdated and I received £639.11. I was delighted and would highly recommend the service.
I was told about Gateway, by a friend. I had severe health issues and my home was in a bad state of repair and the Landlord wouldn't sort it out. The Gateway team supported me and got the Landlord to repair my home. Whilst they were looking at my debts they found out I hadn't been receiving the correct disability benefits. Gateway applied for me and I was given an award of £3,439 backdated for 12 months with an increase of £66 per week in my benefits. Gateway challenged the start date of the benefits and won. I was awarded £13,500. I couldn't believe it. Their help has completely changed my life and I can't thank them enough.
Gateway has really helped me sort out my finances. The staff were really patient and kind. The help they have given me has given me a peace of mind I haven't had for such a long time.
I have had many sleepless nights when I was in debt. I was a very depressed man - that was until I was introduced to the Gateway Team. I felt very ashamed at first but all the staff were fantastic and not judgemental. They worked really hard to clear all my debts and were really professional. I trusted them and I will be forever grateful to the Gateway Team.
The Gateway Team have really helped and supported me - I sleep better a night now! Thank you so much
