Gateway M40 is committed to providing a high quality, accessible and responsive service to individuals within the community. In all its dealings with and services to local communities and groups, Gateway wishes to provide a caring and effective service and to that end, we are committed to listening to the people that we serve.
If you're not satisfied by the service delivered by Gateway M40 please let us know. You can make a complaint by either:
0161 202 3511
Gateway M40
BizSpace, Wilsons Park
Monsall Road
Monsall
Manchester M40 8WN
We aim to acknowledge all complaints in writing within 5 working days. We also aim to provide a formal response to your complaint within 8 weeks. If we can't, you have the right to refer your complaint to the Financial Ombudsman Service. There are several ways to contact the Financial Ombudsman Service.
Financial Ombudsman Service
Exchange Tower
London E14 9SR
0800 023 4567
You can also download the official Financial Ombudsman Service (FOS) complaints form below:
Download FOS Complaints Form